Delivery Policy and Method
- Last Update : February 17, 2026
Quick Links
Need Help?
Call us at
+964444444
Email us at
info@lumerabeauty.co
Delivery Policy and Method
Last Updated: February 17, 2026
At Lumera, we are committed to delivering our therapeutic beauty solutions to your doorstep with care and speed. We partner with the region’s leading couriers to ensure your Lumera Lip Booster arrives in perfect condition.
1. Delivery Areas
We currently provide reliable shipping across the Middle East, with a primary focus on:
Jordan (Local Hub)
United Arab Emirates (UAE)
Saudi Arabia (KSA)
Gulf Cooperation Council (GCC) Countries (Kuwait, Qatar, Bahrain, Oman)
If you are ordering from outside these regions, please contact our support team at [Your Email] for a custom shipping quote.
2. Shipping Rates & Methods
We offer several delivery options depending on your location:
| Region | Delivery Method | Estimated Time | Cost |
| Jordan | Standard Courier | 1–2 Business Days | [e.g., 3 JOD] |
| UAE | Express Shipping | 2–4 Business Days | [e.g., 20 AED] |
| KSA & GCC | Tracked International | 3–6 Business Days | [e.g., 50 SAR] |
Free Shipping Offer: We offer FREE Standard Delivery on all orders over [e.g., 50 JOD / 250 AED].
3. Order Processing Time
All orders are processed within 24 hours (Sunday – Thursday).
Orders placed on Fridays, Saturdays, or Public Holidays will be processed on the next business day.
Once your order is dispatched, you will receive a tracking number via email or SMS.
4. Cash on Delivery (COD)
We understand the preference for flexible payments.
Cash on Delivery is available for orders within Jordan and the UAE.
A small service fee of [e.g., 2 JOD / 10 AED] may apply to COD orders to cover courier handling.
5. Tracking Your Order
Once your Lumera Lip Booster is on its way, you can track your parcel through our partner courier website using the tracking ID provided in your shipping confirmation email.
6. Customs and Duties
For international orders (outside of Jordan), please note that your shipment may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.
7. Delivery Issues
Incorrect Address: Please ensure your delivery address and phone number are accurate. Lumera is not responsible for failed deliveries due to incorrect information.
Damaged on Arrival: If your package is damaged during transit, please notify us within 48 hours with a photo of the packaging, and we will resolve it immediately.
